Privacy Policy

This Privacy Policy explains how Almotabaa Alarabiya for Technology ("Relent", "we") handles personal data when you use Relent. We act in line with the Saudi Personal Data Protection Law (PDPL) and its regulations. Relent is the controller of the personal data described here.

1. Who we are

Almotabaa Alarabiya for Technology, commercial registration 7029143752, Imam Ali bin Abi Taleb Street, Alfarooq District, Riyadh, Saudi Arabia. Contact: support@relnk.ai.

2. What we collect

• Account: your email address, name, profile photo and Google account identifier, received when you sign in with Google.
• Your cloud phone profile: cookies, signed-in sessions, local storage and browsing data of the sites and apps you and the agent open in your cloud phone. If you sign in to Instagram, WhatsApp Web, Gmail or similar, that session is kept in your profile on our servers.
• Tasks: the instructions you give, what the agent does, the results, scheduled jobs, and the screenshots and page text captured while it works. These can contain anything that is visible on the cloud phone screen, including messages, emails and personal details of other people.
• Images: pictures the agent creates or edits for you and any images you provide.
• Billing: a card token from Moyasar, the card brand and last four digits, payment dates, amounts and identifiers. We never receive or store your full card number or security code.
• Technical and usage data: IP address, device and app information, security and error logs, and usage metering such as the number of tasks and AI usage.
• Communications: messages you send to support.

3. Why we use it

• to provide Relent: run the cloud phone, carry out your tasks and jobs, show you the live view and your gallery (performance of our contract with you);
• to take payment and manage your subscription;
• to keep the service secure, prevent abuse and fraud, and fix errors (our legitimate interests);
• to measure usage and improve reliability and quality;
• to comply with legal obligations and respond to lawful requests;
• where the law requires your consent, such as sending data to the AI provider outside Saudi Arabia, we ask for it before you use the service and you can withdraw it (withdrawing means we can no longer provide the service).

We do not sell your personal data and we do not use it for advertising.

4. AI processing and transfers outside Saudi Arabia

To decide what to do next, the agent sends your instructions, screenshots and page text from your cloud phone, and images you ask it to edit, to our AI provider, xAI (United States), through its API. This is a transfer of personal data outside Saudi Arabia. Anything visible on the cloud phone screen during a task can be included. The agent is designed never to type your passwords, but a page may show sensitive information, so avoid asking it to open material you do not want processed this way. The provider handles that data under its own terms and privacy policy; we do not train AI models on your data.

Our servers are hosted at: Stockholm, Sweden. If that is outside Saudi Arabia, your data is also transferred there. We take steps to ensure transfers have appropriate safeguards as the PDPL requires.

5. Who we share data with

• xAI — AI processing, as described above;
• Moyasar — card payments;
• Google — sign-in;
• our AI support and operations assistant — it reads the messages you send to support and feedback, and aggregate service statistics (for example error counts and plan status, with your email masked), to answer you and to run and improve the service. It does not receive what you ask the agent to do, the pages it visits, your passwords or payment details;
• our hosting provider — to run our servers;
• authorities — when the law or a valid legal order requires it;
• a successor — if the business is merged or sold, with the same protections.

These providers process data for us under agreements that limit how they may use it, except where they act as independent controllers under their own policies (for example Google and Moyasar for their own services).

6. How we protect it

• connections between the app and our servers use encryption (HTTPS/WSS);
• each user has a separate cloud phone profile;
• sign-in session tokens are stored only in hashed form;
• card data never touches our servers;
• access by our staff is limited to what is needed;
• the agent asks your approval before irreversible actions.

No system is completely secure. If a breach affects your data, we will notify you and the competent authority as the law requires.

7. How long we keep it

• account, profile, task history and images: while your account is active;
• after you delete your account: profile, history and images are deleted within 30 days; your card token is deleted immediately;
• operational and security logs: up to 90 days;
• payment and accounting records: for the period Saudi tax and commercial law require, detached from your identity where possible;
• backups: overwritten on their normal cycle after deletion.

8. Your rights under the PDPL

You have the right to be informed about how we process your data, to access it and obtain a copy, to ask us to correct it, to ask us to delete it, and to withdraw your consent. To use a right, email us or use the options in the app. We answer within 30 days. If you are not satisfied, you may complain to the Saudi Data & AI Authority (SDAIA).

9. Deleting your account

You can delete your account in the app (Settings → Delete account). This ends your subscription, deletes your card token and removes your cloud phone profile, task history and images as described in section 7. Signing out of third-party services before deleting is a good habit but is not required.

10. Children

Relent is for people aged 18 and over. We do not knowingly collect data from children. If you think a child has given us data, contact us and we will delete it.

11. Cookies and similar technology

Our website pages (these policies and the payment page) use only what is needed to work, plus scripts of our payment provider on the payment page. Separately, the cloud phone browser stores the cookies of the sites you and the agent visit, inside your own profile.

12. Changes

We may update this policy. For material changes we will notify you in the app or by email before they take effect.

13. Contact

Almotabaa Alarabiya for Technology · Imam Ali bin Abi Taleb Street, Alfarooq District, Riyadh, Saudi Arabia · support@relnk.ai